General Manager, Production & Fulfilment - Lifestyle F&B (25E06)
Our Client:
Our client is a locally beloved café brand known for its chill vibes, wholesome food, and commitment to authentic experiences. With multiple outlets and an ambitious growth plan, the business is expanding while preserving the essence of its brand.
The Central Kitchen (CK) plays a pivotal role in ensuring production, fulfilment, and logistics operations run smoothly to support both retail and online channels.
The Role:
The General Manager, Production & Fulfilment is an executive team member responsible for overseeing and managing the business's production capabilities and last-mile logistics. This role will lead three core teams: Production, Fulfilment Operations, and Logistics, ensuring the seamless operation of the Central Kitchen and its related functions. The GM will drive operational efficiency, ensure food quality and safety standards, and scale CK operations to meet the company’s growth ambitions.
Key Responsibilities:
1. Production Management
Oversee food production processes, working closely with the Development Chef to maintain high food quality standards.
Drive quality assurance and continuous process improvements in production operations.
Establish systems and implement industry guidelines to achieve formal production facility certification.
Optimize CK production output to support anticipated growth for both in-store and online product sales.
Manage seasonal production needs, ensuring timely delivery of required items for store and e-commerce teams.
Implement effective production forecasting, minimize wastage, and uphold stringent quality assurance measures.
2. Fulfilment & Packaging Operations
Work closely with the Fulfilment Operations Manager to streamline packing processes and minimize order errors.
Oversee daily packing operations, including preparation of retail consumables, store deliveries, and same-day website orders.
Develop and implement training programs to maintain consistency in packaging standards.
Manage and optimize packaging inventory to ensure availability while minimizing excess stock.
3. Logistics & Last-Mile Delivery
Ensure the timely and reliable delivery of orders through internal drivers, freelance couriers, and outsourced vendors.
Scale internal logistics capabilities to support the company’s expanding store footprint.
Optimize delivery schedules and logistics processes to improve efficiency and reduce costs.
4. Cost & Inventory Management
Drive cost efficiency initiatives across production, fulfilment, and logistics operations.
Manage ingredient costing and ensure accurate and regularly updated product costing.
Minimize inventory wastage and reduce reliance on outsourced logistics where possible.
Monitor and control overall CK operational expenses to align with business objectives.
5. Cross-Departmental Collaboration
Act as the key bridge between CK operations and other departments, ensuring production aligns with business needs.
Collaborate with store, e-commerce, and marketing teams to meet demand and support seasonal campaigns.
Develop best practices and operational systems that enhance efficiency across all touchpoints
Key Requirements
Experience: At least 8-10 years of experience in food production, supply chain, or operations management, preferably within the F&B industry.
Leadership: Strong leadership and team management skills, with experience overseeing multiple operational teams.
Operations Mindset: Highly systematic, process-driven, and detail-oriented in managing complex operations.
Collaboration & Communication: Ability to work cross-functionally and coordinate with different teams to ensure smooth business operations.
Problem-Solving: Proactive in identifying challenges and implementing effective solutions to enhance efficiency.
Financial Acumen: Strong ability to manage costs, track inventory, and optimize financial resources.
Adaptability: Comfortable working in a fast-growing, evolving environment where agility is key to success.
Why Join Them?
Be part of an executive team shaping the future of a much-loved brand.
Lead a mission-driven, high-impact role that directly contributes to business expansion.
Work in a dynamic environment where innovation and operational excellence are valued.
Opportunity to build and refine systems that will scale with the business.
If you are an experienced operations leader with a passion for systemizing and scaling food production and logistics, we invite you to apply and be part of this exciting growth journey.